Help Center
PAYMENT
Please note all payments must be made prior to order shipment.
Hayre Clothing accept all major debit cards and credit cards; these of which include Visa, Visa Debit / Delta, Visa Electron, MasterCard Debit, MasterCard, UK Maestro, American Express, Apple Pay,Google Pay and PayPal. Customers can also use Hayre Clothing Gift Card.
Settlements are processed via Paypal or Shopify, all of which are encrypted for the customer’s safety. Hayre Clothing work closely alongside Verified by Visa & MasterCard Secure Code, in order to provide the shopper with a more secure shopping escapade online.
Please further note, additional fraud checks are internally carried out systematically for further validation, as well as all credit/debit cards being subjective of authorisation for validation checks by the cardholder’s provider.
It should further be accounted, that price charges for overseas customers, will incur an additional cost, based on the exchange rate on the date of purchase against the bank of issue. This does not include further tax/customs at shippers’ local port which may occur.
DELIVERY
Once the order is confirmed and full payment is received the parcel will be shipped out to the customer.
For UK customers this will take 3-5 working days. Factors may also depend on what shipping method has been chosen at the time of checkout.
International delivery will take Up to 14 working days. Factors may also depend on what shipping method has been chosen at the time of checkout.
Please note once a delivery is confirmed in the system, changes cannot be made. We further do not allow multiple delivery addresses from the same order package. Hayre Clothing does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
RETURNS
All exchanges and refunds must be authorised by Hayre Clothing.
Should for unavoidable reasons, a customer is unhappy with their purchase and would like to return item(s) please email us and send back to Hayre Clothing Distribution Centre.
Any cancellations of orders must be made within 14 working days from order process. Please email info@hayreclothing.com. Customers’ can further send a letter to the Hayre Clothing Distribution Centre, remembering to include the order number, so the team can locate and discuss subsequent steps.
This same procedure follows for returns/exchanges. Shoppers should further follow the steps below to mail their return:
- Complete the returns request form (included in original parcel, and can be downloaded here.)
Please note Hayre Clothing does not provide pre-return labels, and it is at the customer’s discretion to cover all shipping costs. The customer should further allow 7 working days to receive their full debited refund amount from original date of purchase, to the original payment method. Store credit on an e-gift card is offered for any returned sale item or items purchased using a discount code.
Hayre Clothing customers are advised to ship their returns with a tracking number and to keep their proof of postage, as the team are not liable for return packages lost or stolen in-transit.
Hayre Clothing reserve the right to refuse an exchange or refund on item(s) deemed non re-sellable. All item(s) must be unworn, unwashed and in their original condition and packaging, with tags. Any altered/tampered products may be rejected and sent back to the customer at the discretion of Hayre Clothing.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
SALE ITEMS
Only regular priced item(s) may be refunded & exchanged. Unfortunately sale item(s) cannot be refunded & exchanged but a store credit will be issued for any returned sale item(s) purchased using a discount code.
LATE OR MISSING REFUNDS
If customers haven’t received a refund, first check customers bank account again.
Then contact customers credit card company, it may take some time before your refund is officially posted. Next contact your bank, there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@hayreclothing.com.
INCORRECT DELIVERY SALE ITEMS
Hayre’s hard working Leporids try to pack parcels correctly but mistakes do happen! If upon receiving a parcel, there is a fault with the request, please email info@hayreclothing.com who will assist and support with the matter, to rectify the issue as swiftly and smoothly as possible.
Please bear in mind that many of our items are popular and we do hold limited quantity stock of each product. Subsequently, this does mean that on occasion we are unable to send all of the items in one parcel, and sometimes unable to deliver the item(s) on request. A service representative will always try to inform the customer before the order is confirmed of any out of stock items. We understand that this is frustrating and we will contact the shopper with alternatives to accommodate as best as possible, before offering a refund.
PACKAGE NOT DELIVERED
Packages that have been unsuccessfully delivered will be sent back to Hayre Clothing. This is habitually due to insufficient address information of the receiver. Please ensure all the correct details are added to defect this stage. Any missing parcels should be made aware and contact should be made to info@hayreclothing.com whom will accommodate to the needs and rectify the disappearance and meet the needs of the next step.